The cleaning experts at JAN-PRO Cleaning in Los Angeles outline 12 questions you should ask when choosing commercial cleaning services for your company.
Los Angeles no doubt has a dust problem, which increases the difficulty of keeping your office or facility clean. As a result, most businesses hire a commercial cleaning service to handle their cleaning, allowing them to focus on more important tasks.
However, knowing what to look for in a commercial cleaning service is not something everyone is good at. Even most people who feel confident about what they want in a professional cleaning firm typically get confused when they have to choose between several vendors who appear to be quite similar.
This is why it's crucial to ask about anything from service costs to experience to how you can get out of a contract if you're dissatisfied with their work to help you ascertain the best janitorial services for you.
The team at JAN-PRO of Los Angeles put together this list of questions you can ask before hiring a commercial cleaning company.
1. What Types of Facilities Do You Clean?
Not every company has the experience and equipment to clean all facilities. Some janitorial companies, for example, may specialize in cleaning industrial kitchen exhaust hoods, grease containment, and ovens. Others may concentrate on cleanup following disasters such as fires or floods.
It’s important to hire a cleaning company that has experience in the cleaning services you need. You shouldn’t hire a company that offers office cleaning services when you are looking to clean a manufacturing plant.
JAN-PRO Cleaning in Los Angeles offers cleaning services for a variety of facilities and industries, including daycare centers, fitness centers, auto dealerships, banks and financial institutions, business offices, medical and dental, community and civic facilities, industrial and manufacturing facilities, more.
2. How Flexible Are You?
Scheduling is an important topic when it comes to cleaning a commercial space. Many corporate cleaning services, for example, take place at night when workplaces are closed for the day.
If you want continuous cleaning during working hours, then it’s essential to find a cleaning service that offers such.
As a side note, you want a company that is proactive and can clean your business when there is an unplanned event.
3. How Frequently Do You Clean?
This is a continuation of the question above. Some cleaning companies clean every other day or once a week, while others clean five days a week.
Before you sign a contract with a business, be sure you understand how often your facility will be cleaned. Ensure that everything is documented.
The ideal business cleaning company will thoroughly read over your contract and explain anything you don't understand. You'll want to know that the service you're getting is worth the money.
4. How Long Have You Been Providing Cleaning Services?
This is one of the important questions you should ask. To hire a cleaning business, you'll need a lot more than a mop and a bucket.
The longer a commercial cleaning company has been in operation, the more issues it will be able to handle. As a result, it's vital to use a cleaning company that has been in operation for at least a few years. It indicates that they were successful.
It also means they’ve refined their cleaning processes, tested various strategies for multiple facilities, and decided on the best. So you’ll have fewer issues with them if any.
5. What Do Your Previous Customers Say About You?
A respectable company will also have positive feedback from previous customers. Typically, if customers are satisfied with a company's services, they'll express their contentment with the staff's friendliness and professionalism, as well as the quality of their work.
It is also possible for any company to receive a negative review from time to time. However, if the majority of previous consumers regarded the organization as efficient and responsive to their cleaning needs, it can guarantee that you will have a pleasant experience.
You can find reviews for JAN-PRO Cleaning in Los Angeles on their Google Business Profile page.
6. Do you have insurance?
Do you have insurance? Many people find it difficult to believe that cleaning businesses may inflict harm when all they are supposed to be doing is washing toilets and cleaning out sinks. Commercial cleaning agencies, on the other hand, do far more.
They may sterilize vital equipment, clean stainless steel appliances, maintain exotic floors, and/or focus their efforts on your wood flooring. You want to trust that your cleaning company is using chemicals that can do the job yet are not harmful to what they are cleaning, and if something goes wrong, the damage will be covered by their insurance company.
7. How Green Are You?
There is a focus on sustainability, health, safety, and environmental responsibility. Green cleaning has to do with the proper labeling, reuse, and disposal of specific products and items.
For instance, reusing plastic materials if they are still in good shape, and cleaning with microfiber cloths rather than disposable paper towels are all smart green practices.
JAN-PRO Cleaning in Los Angeles adopts the best green practices for disposal, labeling, and cleaning generally.
8. What Cleaning Solutions Do You Use?
More and more commercial cleaning service providers are using green cleaning materials these days, which are products that are safe for the environment.
However, it’s an important question to ask, especially if you run a school, gym, or any facility with kids or where people come into contact with surfaces a lot.
After the cleaners are done, the people in the building will be inhaling the air, and you want to ensure it is environmentally friendly.
All JAN-PRO Cleaning in Los Angeles franchisees adopts the same cleaning systems, methodology, and products used by JAN-PRO Cleaning franchisees all over the country.
9. Would You Provide Cleaning Supplies?
The rule of thumb is that the larger the organization, the less probable it is that cleaning supplies will be required. However, it's still a good idea to inquire.
If you have to provide cleaning supplies, which may be the case if you're dealing with a small office cleaning business in Los Angeles, go the extra mile and ask for recommendations on what products or tools he or she would prefer. The more effective the cleaning supplies are, the better the cleaning will be.
10. Do You Regularly Perform Quality Control Checks on Your Cleaning Services?
It’s not uncommon for the quality of cleaning services to drop after a few months of service.
You may rest assured that a cleaning company's services will always meet and maintain industry cleaning standards if they undertake frequent quality control checks and performance review meetings for the cleaning jobs completed by their cleaners. This will provide the efficiency and consistency that will ensure you always receive top-rated services.
11. How Do You Handle Complaints From Customers?
A dependable and respectable cleaning business will always make every effort to deliver the best services in the industry. It will do all necessary to settle any cleaning complaints as quickly as possible.
Request the owner's contact information from your cleaning company for a more personalized touch and direct access to decision-makers. Skip the hassle of customer service and have peace of mind knowing you can directly address any concerns or questions with the person in charge.
12. What are Your Rates?
Choosing a cleaning company based solely on the lowest bid may seem like a good idea at first, but it can quickly lead to disappointment.
The old adage, "you get what you pay for," often holds true, especially in the commercial cleaning industry. A vendor that underbids the competition may not have the resources or real-world experience to meet your expectations. On the other hand, a service provider that works with you to create a truly custom solution and charges a flat rate for their services, no matter how long it takes, has likely factored in the cost of quality supplies, experienced staff, and efficient processes to provide you exactly what you need - a top-notch cleaning experience.
By taking the time to collaborate with a knowledgeable expert who is willing to invest in understanding the unique requirements of your business, facility, and usage, and creating a customized cleaning schedule (SOW), you can avoid the trap of choosing the lowest bidder and build a client-vendor relationship that is truly worth what you pay.
Where to Find the Right Commercial Cleaning Services in Los Angeles
When you're looking for a cleaning company, hire one that can confidently answer these questions and show you how their approach is set up to provide consistent, high-quality service.
JAN-PRO Cleaning in Los Angeles provides you with unrivaled commercial cleaning services. They have extensive experience and a long track record of satisfied clients to back their claims.
No matter what type of business you have or what kind of facility, there is a JAN-PRO Cleaning in Los Angeles that is uniquely qualified to provide the finest quality cleaning services for your business. They clean everywhere, from your office to facilities, equipment, common rooms, restrooms, and more.
Experience unparalleled cleaning services by partnering with JAN-PRO Cleaning in Los Angeles. Rest easy knowing that you'll receive top-notch results every time.
Call (213) 642-2604 to speak with an expert about your cleaning needs.
